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frequently asked questions
What services do you offer?
We provide drop off catering and pickup only (upon delivery we will assist with buffet setup).
We are unable to offer event coordination, rentals, or staffing for your event.
Do you deliver?
Yes. We will deliver anywhere inside San Francisco city limits.
Do you deliver on the weekends?
Limited availability. Please inquire. If accepted, weekend deliveries have an automatic 20% delivery fee added.
When can i get your food?
Weekday Deliveries: Monday-Friday 9am - 6pm (availability varies by location)
Weekend Deliveries: Limited availability. Please inquire.
Weekday Pickups: Monday-Friday 9am - 6pm (availability varies by location)
Weekend Pickups: Limited availability. Please inquire.
is there a order minimum?
Yes, we have a $400 delivery minimum before tax. Smaller orders can be placed through MobyDish.
how are orders placed?
All catering orders are placed through this website or hit up our Director of Catering if you have questions.
What will my order look like when it shows up?
Food will be delivered in disposable containers along with food labels and plastic serving utensils provided at no extra charge.
(Disposable plate, napkin, and cutlery are available for $1.00 per setting)
are there any fees involved?
WEEKDAY orders do not have any delivery fees or automatic gratuity (please add at your own discretion for delivery staff and kitchen to split)
WEEKEND orders DO have an automatic 20% delivery fee added.
What if i need to cancel/change my order?
Cancellations and changes must be made 48 hours in advance for a full refund. (Refunds will be processed in 7 to 10 business days)
Rush orders made within 48 hours of agreed delivery/pickup time waive their right to cancellation or changes.
a few of our favorite clients
"Big Papa Catering is my one-stop shop for all my catering needs in SF. They know our account inside and out and takes care of all the details without me having to micro-manage every step. They have the best spots in SF and keep the menu items fresh. They rock."
---- Allie F. @ Salesforce
"Service was exceptional. Michelle was super accommodating of last minute changes and provided helpful instructions and Nick was really friendly. Great food too. Thanks!"
---- Neeta K. @ Zendesk